Landmark’s operating philosophy is based on two critical elements: customer service and safety. Achieving the highest standard in these two areas is dependent upon the training provided to customer service and line personnel, as well as the available technological resources. We believe that the consistency of our services throughout the network and the familiar layout of our facilities provide customers with an important sense of identification that creates loyalty and ensures a longterm relationship. Although we strive to maintain a common “feel” at each of our locations, we have been successful at integrating the local flavor and individualized service that customers have come to know at each location.Landmark is dedicated to hiring qualified and committed customer service and line personnel. Landmark employees complete rigorous training programs with proprietary technology to provide unsurpassed service to our customers. We have developed and executed operating policies and procedures that draw on the highest military and commercial standards. In addition, our training, both recurrent and new hire, is based primarily upon NATA’s Safety First program which provides education on all aspects of FBO operations. The NATA course is modular and includes progressive testing which must be successfully passed in order to receive certification. In addition to the technical procedures, the course covers operational safety, commonly used FBO equipment, and customer service issues.

Website: http://www.landmarkaviation.com/